Responsible Gaming — Play Safely at jllevo

Tools & Controls

Your Safety Controls at a Glance

jllevo puts you in the driving seat. These six tools are available to every registered player and can be activated instantly through your account or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your jllevo account. Once a limit is active, it takes effect immediately. Reducing a limit is instant; increasing one requires a 24-hour cooling-off period to protect you from impulsive decisions.

Session Time Limits

Define how long you want to play in a single session. When your limit is reached, jllevo will display a notification and offer you the option to end the session. You can also set reality-check reminders at custom intervals.

Cool-Off Periods

Take a short break from jllevo for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended and you will not receive any promotional communications from us.

Self-Exclusion

Request a formal self-exclusion for a minimum of six months or permanently. Self-exclusion is the strongest tool available and is processed by our team within one business day. All marketing is stopped and re-registration is blocked during the exclusion period.

Loss Limits

Cap the total amount you are willing to lose over a defined period. Once your loss limit is reached, jllevo will automatically prevent further wagering until the period resets. This tool is particularly useful for players on a strict entertainment budget.

Reality Check Alerts

Enable on-screen pop-up reminders at regular intervals (e.g., every 30, 60, or 90 minutes) that show how long you have been playing and your net session result. These gentle nudges help you make informed, conscious decisions about continuing to play.

Section 1

Our Commitment to Safe Play

jllevo was built on the belief that online gaming should be a source of entertainment and enjoyment — never a source of financial stress, anxiety, or harm. We take our duty of care to every player in Bangladesh seriously, and responsible gaming is not a legal checkbox for us; it is a core operational value that shapes how our platform is designed, how our staff are trained, and how we communicate with our players.

Our responsible gaming framework is built around three principles: prevention, which means giving players the tools they need before problems arise; early intervention, which means identifying warning signs and reaching out proactively; and support, which means connecting players who need help with the right resources quickly and without judgement.

Every jllevo employee who interacts with players — from our support agents to our promotions team — receives training in identifying the signs of problematic gambling behaviour. Our platform is also monitored using automated tools that flag unusual patterns in play, such as sudden large increases in deposit frequency, extended session durations, or rapidly escalating wager sizes. When these patterns are detected, our team will make contact to check in with the player concerned.

We believe that being transparent about the risks associated with gambling is just as important as celebrating the fun. The odds in casino games and sports betting always favour the house over the long run. Gambling should never be used as a way to generate income, to recover financial losses, or to cope with emotional distress. If you feel gambling has moved beyond entertainment for you, we encourage you to use the tools on this page and to reach out to our team immediately.

            jllevo's Responsible Gaming Pledge: We will never encourage a player to chase losses, to wager beyond their stated limits, or to continue playing when they have expressed a desire to stop. Any promotional communication that could be interpreted as encouraging irresponsible play is strictly prohibited under our internal marketing guidelines.
          

Section 2

18+ Age Restriction Policy

jllevo operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or participate in any form of real-money gaming on the jllevo platform. This policy applies to all players regardless of their location within Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the account registration process, every player is required to confirm that they are 18 years of age or older. This declaration is legally binding. Additionally, our KYC (Know Your Customer) verification process — which every player must complete before making a withdrawal — involves the submission of a government-issued identity document such as a National Identity Card (NID), passport, or birth certificate. This document is checked to confirm the player's date of birth and identity.

Age Verification Process

Where our automated systems are unable to definitively confirm a player's age from the documents submitted, the account will be suspended pending manual review by our compliance team. During this review period, the player will be unable to deposit funds or place bets. We would rather inconvenience a legitimate adult player briefly than risk allowing a minor to access real-money gaming.

Zero Tolerance for Underage Play: If jllevo discovers at any point that a player is under the age of 18, the account will be closed immediately, all funds will be returned (net of any bonuses applied), and the incident will be reported to the relevant authorities. Attempting to circumvent our age verification process is a serious violation of our Terms & Conditions.

What Parents and Guardians Should Know

If you share a device or network with someone under the age of 18, we strongly recommend using parental control software to prevent access to gambling websites. There are a number of free and low-cost tools available for this purpose, including family safety features built into major operating systems and browsers. Always ensure that your jllevo account is protected by a strong, unique password that is not accessible to minors in your household.

Section 3

Deposit Limits & Spend Controls

One of the most practical ways to maintain control over your gambling spend is to set a deposit limit on your jllevo account. Deposit limits allow you to cap the total amount of money you can add to your account over a defined time period, regardless of your payment method — whether that is bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Deposit limits can be configured in three ways: a daily limit, a weekly limit, or a monthly limit. You can set one, two, or all three simultaneously. jllevo will always apply the most restrictive limit if multiple limits are in force at the same time.

Limit Type	Period	Takes Effect	How to Reduce	How to Increase
Daily Deposit Limit	Rolling 24 hours	Immediately	Instant, no waiting period	After 24-hour cooling-off
Weekly Deposit Limit	Rolling 7 days	Immediately	Instant, no waiting period	After 24-hour cooling-off
Monthly Deposit Limit	Rolling 30 days	Immediately	Instant, no waiting period	After 24-hour cooling-off
Loss Limit	Daily / Weekly / Monthly	Immediately	Instant, no waiting period	After 24-hour cooling-off

How to Set or Modify a Deposit Limit

1Log in to your jllevo account and navigate to the Account Settings section.
2Select the Responsible Gaming tab within your account dashboard.
3Choose the type of limit you wish to set (daily, weekly, or monthly).
4Enter the maximum amount in BDT (Bangladeshi Taka) that you wish to deposit within that period.
5Confirm your selection. The limit will take effect immediately.
6If you need assistance, contact our support team at [email protected] and a member of the team will configure the limit for you within one business day.

            Important: The 24-hour cooling-off period before a limit increase takes effect is a deliberate protective measure. It is designed to prevent impulsive decisions made during a losing streak or an emotionally charged session. We will not waive or override this waiting period under any circumstances.
          

Section 4

Time-Out & Cool-Off Features

Sometimes all you need is a short break. jllevo's time-out feature allows you to temporarily suspend your account for a defined period without going through the full self-exclusion process. This is the right tool if you feel you are spending more time on the platform than intended, or if you simply want to step back and reassess your gaming habits without permanently closing your account.

Available Time-Out Durations

24 Hours — A one-day break, ideal if you have had an unexpectedly long session and need to reset.
48 Hours — A two-day pause, giving you a full weekend away from the platform if needed.
7 Days — A week-long cool-off period, suitable if you notice your play is becoming more frequent than planned.
30 Days — A month-long break, recommended if you feel your gambling is starting to affect your daily life or finances.

During a time-out period, your jllevo account is fully suspended. You will not be able to log in, make deposits, place bets, or access any games. Any pending withdrawals that were initiated before the time-out began will continue to be processed normally. You will also not receive any promotional emails, SMS messages, or in-platform notifications during the suspension period.

Reality Check Reminders

If you do not want to take a full break but would like gentle prompts to keep your session length in check, jllevo's reality check feature is designed for you. You can set a reminder to appear on screen at intervals of your choice — every 30 minutes, every hour, or every 90 minutes. Each reminder displays your current session duration, your net win or loss for the session, and the option to end the session and log out. Reality check reminders can be configured in your account settings at any time.

How to Activate a Time-Out

1Log in to your jllevo account and go to Account Settings.
2Navigate to the Responsible Gaming section.
3Select "Take a Break" and choose your preferred duration.
4Confirm the time-out. Your account will be suspended immediately.
5Alternatively, contact our support team directly and we will apply the time-out on your behalf within hours.

Section 5

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on jllevo. It is designed for players who believe their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude, your account is closed, all marketing communications cease, and jllevo takes reasonable steps to prevent you from opening a new account during the exclusion period.

Self-exclusion at jllevo is available for the following durations:

6 Months — The minimum self-exclusion period. Suitable for players who want a significant break with a defined end date.
1 Year — A full twelve-month exclusion, recommended for players who have identified a persistent pattern of problematic play.
3 Years — A long-term exclusion for players who require an extended period away from online gambling to address underlying issues.
Permanent / Lifetime — An indefinite exclusion with no scheduled end date. This option is irreversible without a formal review process, a minimum five-year waiting period, and evidence that the player's circumstances have materially changed.

What Happens During Self-Exclusion

Once a self-exclusion is confirmed and processed — which occurs within one business day of your request — the following will apply:

Your account will be immediately suspended and you will be logged out of all active sessions.
You will be removed from all marketing lists and will not receive any promotional communications for the duration of the exclusion.
Any remaining balance in your account will be returned to you via your registered payment method (bKash, Nagad, Rocket, etc.) within five business days.
jllevo will take reasonable technical measures to prevent you from registering a new account using the same identity details during the exclusion period.
Any pending bonus wagering requirements will be cancelled and the bonus funds will be forfeited upon account closure.

How to Request Self-Exclusion

1Contact jllevo support directly via email at [email protected] with the subject line "Self-Exclusion Request".
2State your preferred exclusion duration (6 months, 1 year, 3 years, or permanent).
3Our responsible gaming team will process your request within one business day and send you a written confirmation.
4Your account will be fully suspended upon confirmation. You do not need to log in again to complete the process.

Please Do Not Attempt to Re-register During Self-Exclusion: Creating a new jllevo account while a self-exclusion is in force is a violation of our Terms & Conditions. If we identify that a self-excluded player has re-registered, the new account will be closed immediately and any winnings accrued may be forfeited. If you are struggling with the urge to gamble during your exclusion, please contact one of the support organisations listed in Section 7 of this page.

Section 6

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself. jllevo encourages all players to periodically reflect honestly on their gambling habits. The self-assessment questions below are a useful starting point. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of the tools described on this page or to speak with a professional support organisation.

Self-Assessment — Answer Honestly

Do you spend more money gambling than you originally planned to?

Have you ever tried to win back money you have lost (chasing losses)?

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

Have you borrowed money or sold possessions to fund your gambling?

Has gambling caused arguments or tension in your relationships with family or friends?

Do you think about gambling frequently even when you are not playing?

Have you neglected work, study, or personal responsibilities because of gambling?

Do you gamble to escape from stress, depression, loneliness, or other negative emotions?

Common Warning Signs in Others

If you are concerned about the gambling habits of a friend or family member, the following signs may indicate that professional help is needed:

Unexplained financial difficulties, requests to borrow money, or missing bill payments.
Secretive behaviour around phone or computer use, particularly late at night.
Sudden mood swings related to winning or losing, including extreme highs after wins and prolonged low moods after losses.
Withdrawal from social activities, hobbies, or responsibilities that were previously important to them.
Talking about gambling excessively, or being unable to discuss money matters without the topic arising.

            Remember: Problem gambling is a recognised condition, not a moral failing. Seeking help is a sign of strength, not weakness. jllevo's support team is available seven days a week, Bangladesh Standard Time (BST, UTC+6), and can connect you with appropriate resources without judgement.
          

Section 7

Support Resources & Help

If you feel that gambling is having a negative impact on your life, please do not wait to seek help. The following organisations provide free, confidential support to individuals and families affected by problem gambling. All contact details are provided as plain text — please copy them into your browser or phone manually.

International Support Organisations

GamCare — One of the world's leading providers of free information, advice, and support for problem gambling. Website: gamcare.org.uk
Gamblers Anonymous — A fellowship of individuals who share their experience, strength, and hope with each other to recover from gambling problems. Website: gamblersanonymous.org
BeGambleAware — Provides resources and a free helpline for players who are concerned about their gambling habits. Website: begambleaware.org

Contacting jllevo Support Directly

Our dedicated responsible gaming support team is available seven days a week via email. If you wish to discuss your account, request the activation of any safety tool, or simply talk through your concerns confidentially, please reach out to us:

Email: [email protected]
Subject Line for Priority Handling: "Responsible Gaming — Urgent Assistance"
Response Time: We aim to respond to all responsible gaming enquiries within two hours during business hours (Bangladesh Standard Time, UTC+6).

You can also request a callback or a real-time live chat session with a responsible gaming specialist through the support interface within your jllevo account. All conversations are treated with complete confidentiality and are never shared with third parties for marketing or commercial purposes.

            For Family Members and Carers: If you are contacting jllevo on behalf of a family member or someone in your care who you believe has a gambling problem, we will do everything we can to assist within the constraints of data privacy law. In some cases, we may require written consent from the account holder before we can discuss account details. However, we can always provide general guidance and resources without any such consent.
          

Section 8

Protecting Minors

Keeping children and young people safe from exposure to gambling content is one of jllevo's most important responsibilities. Our platform is strictly for adults aged 18 and above, and we take a proactive approach to ensuring that minors cannot access real-money gaming services.

Technical Safeguards

jllevo does not display bonus offers, promotions, or game content to anonymous visitors in a way that is designed to be appealing to children. Our KYC process requires every player to verify their identity and age before any withdrawal is processed. Our risk monitoring systems are configured to flag accounts that exhibit patterns inconsistent with verified adult play.

Parental Controls — Recommended Software

If you share a device with minors, we strongly recommend installing parental control software to restrict access to gambling websites. The following tools are widely used and available free of charge or at low cost:

Net Nanny — Comprehensive parental control software available for Windows, macOS, Android, and iOS. netnanny.com
Bark — Monitors device activity and alerts parents to concerning content. bark.us
Built-in OS Controls — Both Android and iOS include built-in family safety and screen time features that allow parents to block specific categories of websites, including gambling.

Keeping Your Account Secure

To prevent minors in your household from accessing your jllevo account, please follow these best practices:

Always use a strong, unique password for your jllevo account and never share it with anyone.
Enable two-factor authentication (2FA) on your account for an additional layer of security.
Always log out of your jllevo account when you have finished playing, especially on shared or family devices.
Do not save your jllevo password in your browser's auto-fill on any shared device.
Keep your registered mobile number (bKash, Nagad, Rocket) secure — these are linked to your payment methods and account verification.

Report Underage Access: If you suspect that a minor has gained access to a jllevo account — whether their own fraudulent registration or through an existing adult account — please report this to us immediately at [email protected]. We will investigate the matter as a high-priority case and take immediate action to protect the minor concerned.

Responsible Gaming at jllevo